It is our desire to provide the highest quality medical and surgical care to our patients and offer the best possible service to our clients. We will treat all animals as if they were our own, maintaining their comfort and cleanliness at all times. We will do our best to provide them with security and freedom from fear or pain. Our clients are friends as well as customers, and we value their continued trust and goodwill. Courtesy and patience with clients and their pets are our priorities. An attitude of “WE ARE GLAD YOU ARE HERE” must be conveyed to each and every client. Clients favour us by selecting us to care for their pets, and not vice versa. This is probably the most important concept to remember and makes it easier to understand the importance of showing genuine concern and interest in a client’s problem.